SOME BUSINESSES WE HAVE WORKED WITH
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CASE STUDIES
Context
This leadership and management training institute was experiencing a decline in their events attendance.
Action
We used an NPS based approach to understand core reason for detraction over a 6 month project.
Result
Key insight reflecting on the use of unqualified facilitators was reported back to the CEO resulting in a recruitment drive and appointment of permanent facilitators with greater credibility
Context
This post-production house was facing declining revenues and needed a business plan to counter the lack of profits
Action
As part of a broader customer acquisition strategy NPS was used to identify choices made by content creators over a 4 month project.
Result
As per projections within a 5-year plan the post-production house and the parent production company got a slate of high profile projects.
Context
This medical specialist practice needed to generate more referrals whilst holding customer numbers.
Action
In addition to a competitive analysis project, a variation of NPS based approach was used to to understand core reason for referrals by GPs over a 3 month project.
Result
Key insights and action plan was generated to implement marketing strategy to GPs resulting in an overall increase of referrals including average referrals per GP.
Context
This financial business wanted to grow by acquiring a competitor.
Action
The acquisition strategy was based around competitor NPS and with other competitive analysis and market intelligence was used to identify potential targets for the company
Result
As per recommendations the company acquired another business, doubling their client base and achieving their growth targets.